New homes are selling faster than they can be built, and home builder employees are working relentlessly to keep things running smoothly. To prevent burnout from overloaded employees, it might be time to consider additional staff.
Ultimately, the general morale and motivation of a company’s team is critical to success. Overworked employees can affect quality service, but how do you know when it’s time to grow the employee pool?
Read on to explore the top signs:
Lackluster Customer Service
In today’s tech-driven, autoresponder world, how long before the sales team answers inquiries? Potential homebuyers typically expect a timely response after submitting information to a company, preferably from a real-life person. After all, they made the first move by supplying their contact information. Of course, auto responders remain an important feature of communication, but at some point, the conversation should move beyond that. Automatic or real-time, quick responses and higher revenue go hand in hand.
To that end, a dissatisfied customer experience is bound to happen, and responding appropriately is essential to recovery. Of course, listening to the grievance is the natural first step, but a solid team should also offer or provide solutions to prevent the issue from escalating to a negative public review. Negative reviews should never outnumber positive testimonials.
Employees Are Putting in the Hours
Once the workload reaches a certain point, even a great group of employees can become overwhelmed. A dedicated team might even start putting in extra hours and staying late to make sure assignments are finished and tasks do not fall behind. There are certainly exceptions to working an extra hour or two here or there, but if overtime is a frequent occurrence, the staff needs more hands. Unnecessary overtime can even result in unwarranted expenses, disproportionate use of sick days or PTO and employees looking for greener pastures with smaller workloads.
Quantity Over Quality
Another unfortunate risk of an exhausted staff is putting quantity over quality. Employees might begin cutting corners to accomplish tasks, eventually affecting overall work quality. With home sales at an all-time high, a maxed-out workforce is not a viable long-term plan for a company looking to grow and expand. A thoughtful quality control procedure can help ensure the best quality service is provided to customers while also remaining ahead of the need for additional staff before things take a turn for the worse.
Overlap in Senior and Junior Employee Duties
A lot of variability in tasks completed by junior and senior employees, there is a problem in dynamic. Typically, duties differ between personnel, and senior employees should not be spending their time to complete assignments reserved for junior employees and vice versa.
Turning Down Opportunities (Sales)
If a team is working at maximum (or more) output and a business is turning down jobs or sales as a result, that’s a telltale sign to hire additional employees! On average, it takes eight to 10 weeks to hire someone and push them through training before they can be a productive team member generating revenue. Look ahead to fit a new employee into the mix at the optimal time.
Ready to hire?
If any of the above circumstances sound familiar, it is time to grow your staff to then develop your business further! Ultimately, you must spend more to make more and cannot have one without the other. The TempSmart Staffing Solutions team specializes in finding the right fit for homebuilding clients throughout the Carolinas and Georgia and understands how time-consuming the hiring process can be.
TempSmart prides itself on hiring teammates for its clients instead of merely temps. When it is time to explore the full catalog of services available from TempSmart, including staffing solutions and hiring options, Place an Order or visit www.TempSmart.biz.